Subscriptions FAQs

MASTERMIX SUBSCRIPTION FAQS

HOW DO I DOWNLOAD MY SUBSCRIPTION PRODUCTS?

In the Subscriber’s Area, under the products you’ve subscribed to, it will say ‘Add to Account’, click that and it will add the album to your Downloads so you can access it again in the future. The button will then change to say ‘Download’, click this and it will begin downloading the album for you. 

HOW DO I ADD MORE PRODUCTS TO MY SUBSCRIPTION?

To subscribe to more products, either click the ‘Subscribe’ button under your required product in the Subscriber’s Area, or visit the Subscriptions page and select your products from there. This will generate a new subscription payment, so if you want all your payments to come out on the same date, sign up to the new products on the same date that your existing payment comes out.

WHAT DATE DOES MY PAYMENT COME OUT FROM MY ACCOUNT?

As soon as you sign up to a Mastermix Subscription, your first payment is taken and you are given immediate access to the Subscriber’s Area. Your monthly payment will then be taken on the same day every month, for example if you signed up on the 9th of June, your payments will be taken on the 9th of July, 9th of August, etc.

HOW DO I ACCESS THE MASTERMIX SUBSCRIBERS FACEBOOK GROUP?

Click here and and request access by answering the group questions. We only accept current Subscribers, and by answering the questions it allows us to verify your account more quickly. Please note, if you cancel your subscription we will remove you from the Facebook group.

HOW DO I CANCEL MY SUBSCRIPTION?

If at any time you wish to cancel your Mastermix subscription, just go to My Account – Subscriptions and you will see the cancellation option. Please note, at the point of cancelling, the Subscriber’s Area will be automatically removed from your account so please make sure you’ve accessed the content you’re entitled to before you cancel.

WHAT HAPPENS TO THE ALBUMS I’VE SUBSCRIBED TO IF I CANCEL MY SUBSCRIPTION?

All subscription products you’ve added to your account will remain in your downloads area after cancellation.